Privacy Policy

FalconX Concierge is a trading name of Easy Set Global Ltd (Company No. 17032283), registered in England & Wales. Registered Office: London, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Easy Set Global Ltd is the data controller.

We may collect the following categories of personal data:

• Identity data — full name, title
• Contact data — email address, telephone number
• Professional data — company name, role or job title
• Enquiry data — the content of your membership application or service request
• Technical data — IP address, browser type, and usage data collected via cookies

We process your personal data on the following lawful bases:

• Contractual necessity — to process your membership application and deliver concierge services
• Legitimate interests — to improve our services, respond to enquiries, and maintain security
• Consent — where you have opted in to receive marketing communications

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, subject to strict confidentiality obligations. These may include:

• Cloud hosting and infrastructure providers
• Payment processors
• Professional advisers (legal, accounting)

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Membership enquiry data is retained for up to 24 months following your last interaction with us.

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at aishik.roy@falconxconcierge.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Easy Set Global Ltd
Email: aishik.roy@falconxconcierge.com